Overview

In keeping with our Value of Respect, QTOUCH SMART HOME recognises the importance of the privacy of individuals who have dealings with QTOUCH Australia, such as customers, suppliers and employees. QTOUCH is bound by the Australian Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how QTOUCH collect, use and manage personal information.

1.1 Personal information QTOUCH Collects

QTOUCH collects personal information where reasonably necessary for its functions and activities. Personal information that QTOUCH  may hold includes the following:

• name, address and contact details;

• date of birth;

• employment and income details;

• bank account details;

• details of the products and services provided to an individual by QTOUCH ;

• details of an individual’s dealings with QTOUCH , including records of telephone, email and online

• interactions;

• credit-related personal information (see section 1.4 below).

1.2 How QTOUCH  Collects Personal Information

QTOUCH  collects personal information directly from an individual where reasonable and practical. QTOUCH  may also collect such information from other sources, including:

• other entities who provide services to QTOUCH  related to the products and services provided to an

• individual by QTOUCH ;

• publicly available sources of information;

• an individual’s representatives (e.g. spouse, professional adviser);

1.3 How QTOUCH  Uses Personal Information and to Whom it is Disclosed

QTOUCH  collects, uses and discloses personal information generally to provide an individual with products and services requested, and to respond to queries. QTOUCH  may also use personal information to make an individual aware of QTOUCH ’s other products and services or offerings provided by QTOUCH  in conjunction with its business partners or associates. QTOUCH  may not be able to do these things without the individual’s personal information. QTOUCH  may also collect, use and disclose personal information in connection with potential or actual unlawful activity, misconduct or transfers of QTOUCH ’s business or assets.

QTOUCH  understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom QTOUCH  usually exchanges information include:

• credit providers and credit reporting agencies;

• an individual’s representatives;

• QTOUCH ’s professional advisers including legal, accounting, auditing and business consulting advisers;

• government and regulatory authorities;

QTOUCH  also exchanges personal information with contractors who manage services provided to an individual on QTOUCH ’s behalf, or who provide services to QTOUCH , including:

• mailing and delivery services;

• billing and debt recovery functions;

• customer injury services;

• marketing functions;

• website data management and technology services.Parties to which QTOUCH  discloses personal information may be located in Australia and other countries

1.4 Credit-Related Personal Information

QTOUCH  sometimes provides products and services to customers on credit. In connection with this credit, QTOUCH  does in some cases handle certain consumer credit-related personal information described below (credit-related personal information), including information from credit reporting bodies (CRBs). For example, QTOUCH  may handle this information in providing credit to sole traders, or where individuals such as directors provide personal guarantees for credit QTOUCH  provides to their companies.

QTOUCH  may collect and hold any types of credit-related personal information about an individual permitted under the Privacy Act, including:

name, sex, date of birth, driver’s licence number, employer and three most recent addresses;

confirmation of previous information requests to CRBs made by other credit providers and credit insurers about the individual;

details of previous credit applications, including the amount and type of credit and credit limit;

details of current and previous credit arrangements, including credit providers, start/end dates and certain terms and conditions;

permitted payment default information, including information about related payment arrangements and subsequent repayment;information about serious credit infringements (e.g. fraud);

information about adverse court judgments and insolvency;publicly available information about the individual’s credit worthiness;

any credit score or credit risk assessment indicating a CRB’s or credit provider’s analysis of the individual’s eligibility for consumer credit.This information may include information about an individual’s arrangements with other credit providers as well as with QTOUCH .

QTOUCH  may disclose credit-related personal information to CRBs to assist the CRBs to maintain information about individuals to provide to other credit providers for credit assessments. QTOUCH  may collect credit-related personal information from CRBs for purposes including, to the extent permitted by law, to assess relevant credit or guarantee applications, manage and review the credit or guarantee, assign debts, collect overdue payments and produce assessments and ratings in respect of the individual’s credit worthiness. QTOUCH  may also exchange credit-related personal information with guarantors, debt buyers and other credit providers.

The CRBs QTOUCH  may use include:

Veda, PO Box 964 North Sydney 2059, www.mycreditfile.com.au, 1300 762 207;Credit Works Australia, Suite 1218, 100 Walker Street, North Sydney, NSW, 2060, www.creditworks.com.au, [email protected], (02) 8188 2363. Under the Privacy Act, individuals may request CRBs not to:

use their credit-related personal information to determine their eligibility to receive direct marketing from credit providers; and

use or disclose their credit information, if they have been or are likely to be a victim of fraud.

Please see other sections of this Privacy Policy for further information regarding access, correction, complaints, disclosures (including to other countries) of personal information and how we collect and hold personal information. This Privacy Policy is not intended to limit or exclude QTOUCH ’s obligations under the Privacy Act in relation to credit-related personal information. Additional privacy consents and notifications may also apply to credit customers and guarantors.

1.5 How QTOUCH  Stores Personal Information

QTOUCH  stores personal information at its own premises and with the assistance of its service providers. QTOUCH  maintains strict procedures and standards and takes a range of steps to prevent unauthorized access to, or disclosure of, personal information and protect an individual’s information from misuse or loss. Once an individual’s information is no longer needed by QTOUCH , reasonable steps are taken to destroy or de-identify it.

1.6 Accessing and Updating Personal Information

In most cases an individual can gain access to or update personal information held by QTOUCH . To make a request to access or update personal information held by QTOUCH , contact QTOUCH  in writing. QTOUCH  may need to verify your identity. QTOUCH  may charge a fee to cover the cost of retrieving and copying requested information.

1.7 Complaints and Further Information

Further information may be obtained about how QTOUCH  manages personal information from the Privacy Officer (see contact details below). If an individual believes that QTOUCH  has breached its privacy obligations or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer (see contact details below). QTOUCH  will endeavour to act promptly in response to a complaint.

1.8 QTOUCH  Contact Details

Please contact QTOUCH  about privacy-related issues by email:

Email: [email protected]

1.9 Updates to this Policy

This Privacy Policy may vary from time to time and changes will be published on this page.